FAQ's

Frequently Asked Questions

1. About Our Porcelain

Q: Is your porcelain authentic Jingdezhen china?
A: Absolutely. Every piece is handcrafted in Jingdezhen, China—the "Porcelain Capital" for over 1,700 years—using traditional techniques and premium local kaolin clay.

Q: What makes Jingdezhen porcelain special?
A: Jingdezhen porcelain is renowned for its:

  • Translucent, jade-like quality

  • Vibrant, enduring glazes

  • Historical ties to imperial kilns

  • Meticulous hand-painting techniques

Q: Do you offer custom or commissioned pieces?
A: Yes! We work closely with master artisans to create bespoke designs. Contact us via email or WhatsApp to discuss your vision.

2. Orders & Shipping

Q: How long does production take?
A: Standard pieces ship within 7–14 days. Custom commissions require 4–8 weeks, depending on complexity.

Q: Do you ship internationally?
A: Yes, we ship worldwide via insured carriers. Delivery times vary by destination (typically 5–15 business days after dispatch).

Q: What are your packaging methods?
A: Each piece is wrapped in silk padding, secured in custom foam molds, and boxed in reinforced cartons to prevent damage.

Q: Can I track my order?
A: You’ll receive a tracking number via email once your order ships.

3. Care & Maintenance

Q: How should I care for my porcelain?
A:

  • Hand wash with mild detergent (avoid dishwashers)

  • Store away from direct sunlight to prevent fading

  • Handle with care—though durable, porcelain can chip if dropped

Q: Is your porcelain microwave- or oven-safe?
A: Most pieces are microwave-safe but not oven-safe due to delicate glazes. Check individual product descriptions or ask us for specifics.

4. Payments & Returns

Q: What payment methods do you accept?
A: We accept PayPal, credit/debit cards (Visa, Mastercard), and bank transfers.

Q: What’s your return policy?
A: We offer returns within 14 days for unused items in original packaging. Custom pieces are final sale. [View full policy here.] (Link if applicable)

Q: What if my item arrives damaged?
A: Contact us immediately at fineporcelainarts@outlook.com with photos of the damage, and we’ll arrange a replacement or refund.

5. Wholesale & Collaborations

Q: Do you offer wholesale pricing?
A: Yes! Retailers and galleries can inquire via WhatsApp or email for bulk order discounts.

Q: Can I commission a large set (e.g., wedding china)?
A: Certainly. We specialize in heirloom-quality sets with personalized designs. Share your requirements, and we’ll provide a quote.

Still have questions?
Reach out anytime:
📧 fineporcelainarts@outlook.com
📱 WhatsApp: +86 18047768518